1. Who we are

Business Solar Quotes UK is a commercial solar enquiry and quotation-comparison service operating through businesssolarquotesuk.co.uk.

We help businesses and other organisations connect with selected commercial solar installers, suppliers and service providers. We are not a solar installer and do not normally carry out installation work ourselves.

2. Information we collect

The personal information we collect depends on how you use our website and services. It may include:

• Your name and job title.
• Your business or organisation name.
• Your business email address and telephone number.
• Your business address, postcode and installation location.
• Information about your premises, including property type, roof type, available space, energy usage and electricity expenditure.
• Information about your proposed commercial solar project, budget, timescale and purchasing requirements.
• Details contained in messages, emails or telephone conversations with us.
• Technical information such as your IP address, browser type, device type, approximate location and how you use our website.
• Advertising and analytics information collected through cookies, pixels and similar technologies, where permitted.
• Records of the consent or preferences you provide through our forms or cookie controls.

Please do not submit sensitive personal information through our quotation forms unless we specifically ask you to provide it.

3. How we collect your information

We may collect information:

• Directly from you when you complete a quotation or contact form.
• When you contact us by telephone, email, social media or another communication channel.
• Automatically when you visit and interact with our website.
• Through advertising platforms when you respond to one of our advertisements or complete a lead form.
• From a colleague or authorised representative of your organisation.
• From a selected commercial solar provider where this is necessary to administer, check or follow up your enquiry.

4. How we use your information

We may use your information to:

• Receive, review and process your commercial solar enquiry.
• Contact you to confirm your details and understand your requirements.
• Match your enquiry with one or more suitable commercial solar providers.
• Share your enquiry with selected providers so they can contact you, discuss your project and provide a quotation.
• Monitor whether your enquiry was received, contacted, quoted or converted into a commercial project.
• Respond to questions, complaints and requests relating to our service.
• Improve our website, forms, advertising campaigns and customer experience.
• Measure the performance and effectiveness of our advertising.
• Prevent fraud, misuse, spam and security incidents.
• Maintain business, tax, accounting and compliance records.
• Establish, exercise or defend legal claims.

5. Sharing your enquiry with solar providers

When you request a commercial solar quotation, you are asking us to help connect your business or organisation with a suitable commercial solar provider.

We may therefore share the information you submit with one or more selected commercial solar installers, suppliers, consultants or funding providers that may be able to assist with your project.

The receiving provider may contact you by telephone, email or another method you have supplied to:

• Discuss your commercial solar requirements.
• Assess whether your project is suitable.
• Arrange a consultation, survey or appointment.
• Prepare or provide a quotation or proposal.
• Follow up on the quotation or proposed project.

Once a provider receives your information, it may become an independent data controller for its own use of that information. The provider should give you access to its own privacy information explaining how it processes your data.

Submitting an enquiry does not oblige you to accept a quotation, purchase solar panels or enter into a contract with any provider.

6. Our lawful bases for using your information

UK data protection law requires us to have a lawful basis for each way in which we use personal information.

Where we rely on legitimate interests, we consider whether our use is necessary, proportionate and consistent with your reasonable expectations.

7. Marketing communications

Contact relating directly to a quotation request is treated as a response to your enquiry and not as unrelated promotional marketing.

We may separately contact business representatives about services that we believe may be relevant to their organisation where permitted by law. You can ask us to stop sending marketing communications at any time by:

• Using an unsubscribe link in an email.
• Replying to the message and asking us to stop.
• Emailing [INSERT PRIVACY EMAIL ADDRESS] .

Asking us to stop optional marketing will not prevent us from contacting you where necessary to administer an active quotation request, contractual matter or legal obligation.

8. Other organisations we may share information with

In addition to selected commercial solar providers, we may share information where reasonably necessary with:

• Website hosting and technical support providers.
• Form, CRM, email and communications providers.
• Cloud storage and data-management providers.
• Advertising and analytics platforms.
• Professional advisers such as accountants and solicitors.
• Regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required.
• A buyer, investor or successor if our business or relevant assets are sold, transferred or reorganised.

We require service providers acting on our behalf to use information only for authorised purposes and to protect it appropriately.

9. Cookies and similar technologies

Our website may use cookies, tracking pixels, scripts, tags and similar technologies.

Strictly necessary technologies

These help the website operate, maintain security, remember privacy choices and provide services you request. They may be used without consent where legally permitted.

Analytics technologies

These help us understand website traffic, page usage, form performance and how visitors interact with the site.

Advertising technologies

These may help us measure advertising results, attribute enquiries to campaigns, limit repeated advertisements and show more relevant advertising.

Where consent is required, non-essential analytics and advertising technologies should not be activated until you make a choice through our cookie banner or consent-management tool.

You can change your choices through the cookie settings available on the website. You may also control cookies through your browser, although blocking certain cookies may affect website functionality.

10. International data transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal transfer mechanism and safeguards are in place. These may include:

• Transfers to countries covered by UK adequacy regulations.
• The UK International Data Transfer Agreement.
• The UK Addendum to approved contractual clauses.
• Other legally recognised safeguards or exceptions.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

As a general guide:

• Commercial solar enquiry records may normally be retained for up to 24 months after the most recent meaningful contact.
• Records connected with a completed transaction, commission, accounting matter or dispute may be retained for up to six years or for another period required by applicable law.
• Marketing preference and suppression records may be retained for as long as necessary to respect an opt-out request.
• Cookie and analytics information is retained according to the settings and retention periods of the relevant technology.

We may delete or anonymise information sooner when it is no longer needed.

12. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These measures may include access controls, password protection, secure hosting, encryption in transit, software updates, backups and restrictions on who can access enquiry information.

No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending highly confidential information through a standard website enquiry form.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask whether we process your personal information.
• Request access to the information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict how information is used.
• Object to processing based on legitimate interests.
• Object at any time to the use of your information for direct marketing.
• Request the transfer of certain information in a portable format.
• Withdraw consent where our processing is based on consent.
• Raise concerns about decisions made solely by automated means, where applicable.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a right, contact us using the details in Section 1. We may need to verify your identity before acting on your request.

14. Questions and complaints

Please contact us first if you have a question or concern about how your information has been used. We will review your concern and respond as required by applicable law.

You also have the right to complain to the UK Information Commissioner’s Office.

15. Third-party websites

Our website may link to websites operated by solar providers, advertising platforms or other third parties.

We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy information provided on any external website you visit.

16. Children’s information

Our service is intended for businesses, organisations and adult representatives. It is not intended for children, and we do not knowingly collect personal information from anyone under 18 through our commercial quotation service.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our services, providers, technologies or legal obligations change.

The latest version will be published on this page and the date at the top will be updated. Where a material change affects how existing information is used, we will take reasonable steps to bring the change to the attention of affected individuals.